Shipping policy

ORDER PROCESSING:
Please allow 2 days to process your order. Expect an email within 2 days to let you know your order is on the way!

Orders are processed and shipped from: 

United States

DOMESTIC SHIPPING RATES AND ESTIMATES:
For calculated shipping rates via USPS: Shipping charges for your order will be calculated and displayed at checkout.

INTERNATIONAL SHIPPING RATES AND ESTIMATES:
For calculated shipping rates via UPS or DHL: Shipping charges for your order will be calculated and displayed at checkout.

REFUNDS, RETURNS AND EXCHANGES
We do not accept returns but will do an exchange based on retail price minus any discounts.
Please contact us - hoystoys@gmail.com, 877-hoys-toys or 614-284-2656 - if you have concerns and to arrange an exchange.

In the event that your order arrives damaged in any way, please email us as soon as possible at hoystoys@gmail.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at hoystoys@gmail.com.